Overview
- First, you need a physical connection between your Macintosh® computer and the Internet.
- If you are at work and your computer is attached to a network that has Internet access, you can use it to connect to the Internet. Check with your network administrator for more information.
- If you are at home or your work network does not have an Internet connection, you can use a modem to connect to an Internet service provider (ISP) that will give you access to the Internet via phone lines. The faster the modem, the better off you are. The fastest dial-up connection that most common ISPs support is 28,800 bits per second (baud). If you need a faster connection and your ISP supports it, you can have your phone company install an ISDN (Integrated Services Digital Network) line to your house if available in your area. Contact your phone company for more information.
- Next, you need to connect to a host computer unless your Macintosh is directly connected to the Internet.
- If you are at work and your computer is attached to a network that has Internet access, check with your network administrator for more information.
- If you are at home or your work network does not have an Internet connection, you need to contract with an ISP. ISPs have many levels of services. Look in local newspapers and magazines, Internet magazines, and talk with friends to determine what type of service you need.
- Finally, you need MacTCP (TCP/IP for Open Transport users) and MacPPP (OT/PPP for Open Transport users) so that your Macintosh can communicate with the Internet.
- MacTCP and TCP/IP are control panels from Apple Computer Inc. that enable your Macintosh to send and receive information. Your ISP or administrator will give you the information you need to configure these control panels correctly.
- MacPPP (Point to Point Protocol) is a freeware connection package that enables your Macintosh to communicate with your ISP. If your ISP does not support PPP connections, you may need to use SLIP (Serial Line Internet Protocol). However, it is best to find an ISP that supports PPP connections, because it is newer and offers better error correction and more features. Your ISP or administrator will give you the information you need to configure MacPPP correctly.
When I try to send or receive mail, I get an error that my username and password are wrong.
The most common reason for this is that the password has been typed incorrectly. Try typing your password again. The password is case sensitive, so you must type it in exactly as your ISP has given it to you.
What is the difference between an SMTP host and a POP host?
Internet Mail and News connects to the SMTP host when you send mail. Once the SMTP host receives the mail, it sends the mail to its final destination. Internet Mail and News connects to the POP host when you receive mail. Many times, the SMTP and POP host are the same, but some ISP's will use different SMTP and POP hosts.
I can send mail, but I am unable to receive mail.
Check your Preference settings to make sure that your login and password are correct. Also, check with your ISP to make sure that the information in the POP host box in Preferences is correct.
I can retrieve mail, but am unable to send mail.
You might be using the POP host as your SMTP host. Check with your ISP to make sure that the information in the SMTP host box in Preferences is correct.
When I open a newsgroup after closing it the window is blank.
You might have set Internet Mail and News to show only unread messages. If so, you will see Show All Messages at the bottom of the Message menu. To correct this, close the window, choose Show All Messages from the Message menu, and then open the window again.
There is a mail message in my Outbox that won't send, or I get an error when I try to send it that says the To, CC, or BCC fields are not correct.
You might have entered an e-mail address incorrectly. Look at the addresses and make sure that they are in the correct format, for example: bob@host.com. Also, if you see a paper and pen icon next to the message, it is marked as finish later. You can mark this message to be sent by double-clicking the message to open it, and then clicking the Send button.
To report bugs, send mail to msmacimn@microsoft.com.
In your message, include:
- The version of Internet Mail and News you are using
- What version you upgraded from
- System configuration information
To get system information, click on the desktop, and then choose About This Macintosh from the Apple Menu.
- Version of operating system
- Type of Macintosh
- Type of connection to the Internet
- Steps that lead to the bug. For example:
- Start Internet Mail and News.
- From the File menu, choose Close.
- Result: Nothing happens.
Any other information that will help us reproduce the bug successfully.
Although you may not receive a response via e-mail, all bug reports will be read and evaluated by a Quality Assurance Engineer. Thanks for your help.
Microsoft offers 90 days of no-charge product support at (206) 635-7123
in the U.S. and (905) 568-4494 in Canada. This support is free of charge, except for the cost of the telephone call. Visit the online Product Support
page for more information.
Visit the following newsgroups to read and post information about Internet Mail and News. If you have not used newsgroups before, you will need to set up a news connection. Visit Setting up a connection to your news server for instructions.
microsoft.public.internet.mail.mac
microsoft.public.internet.news.mac
You can also user Internet Explorer to visit the following Web site for information about Internet Mail and News.
Internet Explorer for Macintosh home page